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support@smarthomethings.co.za
We aim to reply within two working days.
My free searches did not reset. They reset on the first of each month. If it is a new month and the count has not moved, sign out and back in, then let us know if it persists.
I paid but the app still shows the free plan. Payment is confirmed by our payment provider a moment after you pay. Close the app fully and reopen it. If it has not appeared after a few minutes, email us with the address you paid with.
I changed phone and my recipes are gone. Recipes are kept against your account, not the phone. Sign in with the same email and they will come back. If you never made an account, they were only on the old device.
The confirmation email never arrived. Check your spam folder first. You can resend it from Profile.
How do I cancel? Profile → Manage subscription. You keep access until the end of the period you have paid for.
A recipe looked wrong. Recipes are generated by AI and can be mistaken. Always use your own judgement, and check labels if you cook for someone with an allergy. Tell us which recipe and we will look at it.